Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact our team for help with login and verification, transactions, membership queries or troubleshooting. Use email, phone, online chat or the web form for account queries and membership requests. Staff can advise on booking, payments, security checks and loyalty enquiries, and will escalate technical faults to specialist support where needed. For urgent issues, use phone.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (account & technical) |
| General Enquiries | [email protected] (bookings & general) |
| Affiliate Enquiries | [email protected] (program & payments) |
| Payments | [email protected] (billing & invoicing) |
| Privacy | [email protected] (data requests) |
| Phone | +61 3 9274 5821 (local line) |
| Working hours | Mon-Fri, 09:00-20:00; Sat-Sun, 10:00-18:00 |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues or cases that need supporting documents or explanations. Please include a clear subject line, your full name and up-to-date contact details so we can process your enquiry without delay. Attach relevant files and provide any reference numbers to help us respond promptly.
Send us a message
Response Time
Support enquiries are typically handled promptly. Most enquiries are answered within one business day. For account verifications, payment queries or more complex cases, resolution may take longer depending on the issue and any required checks. We'll keep you informed by email or phone if we need extra time or information, and aim to update you at each key step.
Feedback
Have feedback, suggestions or ideas for improving the website? Send them through using our contact form. We review every message carefully and use your comments to help improve the service, website features and overall user experience. Whether it’s a small change or something you’d like to see added, we’re keen to hear from you.